Refund Policy
Transparent and fair refund terms for our software development engagements.
Last updated: February 2026
At MetaOnX, we want you to be completely satisfied with our work. This Refund Policy outlines the terms and conditions for refunds on our custom software development and AI integration services.
Quick Summary
Before Work Starts
100%
Full refund available
Work In Progress
Partial
Based on remaining milestones
After Delivery
None
Project completed & approved
Refund Eligibility
Refund eligibility depends on the stage of your project engagement:
1.1Full Refund — Before Work Begins
You are eligible for a full refund if:
- You cancel before any development work has started
- The project is still in the discovery or scoping phase
- No design deliverables or prototypes have been shared
1.2Partial Refund — Work In Progress
You may be eligible for a partial refund if:
- Development has started but the project is not yet complete
- You will be charged for work completed up to the cancellation date
- Refund amount is calculated based on remaining undelivered milestones
1.3No Refund
Refunds are not available in the following cases:
- The project has been delivered and approved by the client
- All agreed-upon milestones have been completed
- Client-side delays or non-responsiveness caused project timeline issues
- Violation of the Terms of Service
How to Request a Refund
To request a refund, please follow these steps:
Email us at contact@metaonx.com with the subject line "Refund Request"
Include your project name, contract/invoice number, and reason for the refund request
Our team will review your request and respond within 3-5 business days
You will receive an email confirmation of the decision along with any applicable refund details
Refund Processing
Once your refund is approved:
Bank Transfer / NEFT
5-7 business days
Cheque
7-10 business days
Actual processing times may vary depending on your bank or payment provider.
Failed Transactions
- If your payment was deducted but the transaction failed, the amount will be automatically refunded within 5-7 business days
- If you don't receive the automatic refund, contact us with your transaction details
- We will investigate and process the refund immediately
Project Scope Changes
Instead of a refund, you may request to:
- Adjust the project scope and receive a revised quote
- Pause the project and resume at a later date (within 6 months)
- Apply the remaining balance as credit towards a future project
Scope changes must be mutually agreed upon and documented in writing.
Exceptions
We may make exceptions to this policy in cases of:
- Significant unresolved technical issues on our end preventing project delivery
- MetaOnX cancels or is unable to continue the engagement
- Force majeure events affecting either party's ability to fulfill obligations
Cancellation by MetaOnX
If we cancel or are unable to deliver a project:
- You will receive a full refund for any undelivered milestones within 7 business days
- All completed work and deliverables will be handed over to you
- We will provide reasonable notice and assist with transition if needed
Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. The policy applicable to your engagement will be the one in effect at the time of your agreement.
Contact Us
For any questions or concerns regarding refunds, please contact us:
contact@metaonx.com
Phone
+91 70049 33980
Hours
Mon - Sat, 10 AM - 6 PM IST